agent · customer service

Duckie Agent

www.duckie.aievidence retrieved Aug 2, 2026 – Aug 18, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

22 fields evidenced · 37 with no public information. Every value below links to the document it came from and the date we checked it.

22 of them are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

1 of those is flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated it yet.

1 absence has been read back against the source by an editor and confirmed.

Also appears in

AI agents that support the Model Context Protocol AI agents that state a human-in-the-loop control

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): permission_scopes. Automated score; capped at 2 pending review.

Counts Permission scopes, each cited below.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.

Counts Audit trail, each cited below.

Compliance

unscored

Are compliance obligations attached per engagement?

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Own liability cover: no public information
www.duckie.ai · checked Aug 18, 2026 · source did not state this
Insurance carriers: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Coverage limits: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Indemnification: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Liability cap: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Audit trail: not yet interpreted
“tool-call trace › plan · resolve cancellation › stripe.get_subscription(cus_9f2)”
www.duckie.ai · checked Aug 2, 2026
Tamper-evident log: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Explainability: not yet interpreted
“tool-call trace › plan · resolve cancellation › stripe.get_subscription(cus_9f2)”
www.duckie.ai · checked Aug 2, 2026
Runtime governance: no public information
www.duckie.ai · checked Aug 2, 2026 · absence verified against this source
Permission scopes: not yet interpreted
“Permission scoping”
www.duckie.ai · checked Aug 2, 2026
Compliance certifications: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Regulatory alignment: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Outcome-based pricing: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Settlement mechanism: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Asset custody: no public information
www.duckie.ai · checked Aug 18, 2026 · source did not state this
Dispute process: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
SLA terms: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Evaluation coverage: not yet interpreted
“test & simulation 96% match Replaying 2,190 real tickets”
www.duckie.ai · checked Aug 2, 2026
Self-reported performance: no public information
www.duckie.ai · checked Aug 18, 2026 · source did not state this

Agency

Autonomy level: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Human oversight: not yet interpreted
“Refund > $200 → human approval”
www.duckie.ai · checked Aug 2, 2026
Goal complexity: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Action space: not yet interpreted
“update it in Stripe and confirm with them once it's done”
www.duckie.ai · checked Aug 2, 2026
Operating environment: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Initiative: not yet interpreted
“Duckie is working… Zendesk · Ticket #8842 Upgrade my plan to Pro (monthly)”
www.duckie.ai · checked Aug 2, 2026

Safety

Safety evaluations: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Red teaming: not yet interpreted
“test & simulation 96% match Replaying 2,190 real tickets”
www.duckie.ai · checked Aug 2, 2026
Safety policy: not yet interpreted
“Policy engine enforced on 100% of agents Redact PII before any tool call Refund > $200 → human approval Never send to external domains Sandboxed 0 reach a customer until proven safe”
www.duckie.ai · checked Aug 2, 2026
Usage restrictions: not yet interpreted
“Never send to external domains”
www.duckie.ai · checked Aug 2, 2026
Model or system card: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Incident reporting: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Third-party evaluations: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Data handling: not yet interpreted
“Redact PII before any tool call”
www.duckie.ai · checked Aug 2, 2026

Practicality

Pricing model: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Price point: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Availability: not yet interpreted
“View demo”
www.duckie.ai · checked Aug 2, 2026
Deployment options: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Integrations: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
www.duckie.ai · checked Aug 2, 2026
Supported regions: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Support model: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this

Foundation models

Base models: not yet interpreted
“Anyone can hop on Claude and try to build a chatbot”
www.duckie.ai · checked Aug 2, 2026
Model provider: not yet interpreted
“Anyone can hop on Claude and try to build a chatbot”
www.duckie.ai · checked Aug 2, 2026
Model swappable: not yet interpreted
“Every frontier model, switch whenever you want”
www.duckie.ai · checked Aug 2, 2026
Open weights: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Fine-tuning: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Context window: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this

Ecosystem

Protocols supported: not yet interpreted
“MCP, APIs, native integrations”
www.duckie.ai · checked Aug 2, 2026
Tool use: not yet interpreted
“tool-call trace › plan · resolve cancellation › stripe.get_subscription(cus_9f2)”
www.duckie.ai · checked Aug 2, 2026
Multi-agent: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
API access: not yet interpreted
“MCP, APIs, native integrations”
www.duckie.ai · checked Aug 2, 2026
Open source: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Marketplace presence: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this

Impact

User base: not yet interpreted
“12.4k runs”
www.duckie.ai · checked Aug 2, 2026
Deployment scale: not yet interpreted
“42 agents · one control plane”
www.duckie.ai · checked Aug 2, 2026
Target sectors: not yet interpreted
“From complex financial workflows to onboarding, technical troubleshooting, and compliance”
www.duckie.ai · checked Aug 2, 2026
High-risk domains: not yet interpreted
“From complex financial workflows to onboarding, technical troubleshooting, and compliance”
www.duckie.ai · checked Aug 2, 2026
Documented incidents: no public information
www.duckie.ai · checked Aug 2, 2026 · source did not state this
Market recognition: no public information
www.duckie.ai · checked Aug 18, 2026 · source did not state this