agent · ai-customer-support-agents

CoSupport AI

cosupport.aievidence retrieved Aug 1, 2026 – Sep 10, 2026view as JSON all ai-customer-support-agents entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

23 fields evidenced · 32 with no public information. Every value below links to the document it came from and the date we checked it.

4 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

1 of those is flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated it yet.

Also appears in

AI agents and vendors that state GDPR compliance AI agents and vendors that state ISO 27001 AI agents and vendors that state CCPA compliance AI agents priced on outcomes, not tokens or seats

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

unscored

Are scope, spend, and authority enforced while the agent runs?

Audit trail

unscored

Is there a tamper-evident record of what it actually did?

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Regulatory alignment and Compliance certifications, each cited below.

Outcome settlement

2/3 auto

Does payment depend on a verified result?

Scored from 2 evidenced field(s): outcome_based_pricing, settlement_mechanism. Automated score; capped at 2 pending review.

Counts Settlement mechanism and Outcome-based pricing, each cited below.

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Audit trail: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Tamper-evident log: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Explainability: Customer testimonial reporting no observed mistakes across hundreds of reviewed AI conversations
“I’ve checked hundreds of conversations and haven’t noticed a single mistake.”
cosupport.ai · checked Sep 10, 2026
Runtime governance: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Permission scopes: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Compliance certifications: ISO 27001 certified; GDPR and CCPA compliant
“ISO 27001 CERTIFIED GDPR & CCPA COMPLIANT”
cosupport.ai · checked Sep 10, 2026
Regulatory alignment: States compliance with GDPR and CCPA privacy regulations
“ISO 27001 CERTIFIED GDPR & CCPA COMPLIANT”
cosupport.ai · checked Sep 10, 2026
Outcome-based pricing: Outcome-based option available: $0.19 per resolved ticket, unresolved tickets are free
“$0.19 per resolved ticket · unresolved are free”
cosupport.ai · checked Sep 10, 2026
Settlement mechanism: Refund of paid days if the guaranteed 60% resolution rate is not met by day 60
“If the AI misses 60% resolution by day 60, every paid day comes back.”
cosupport.ai · checked Sep 10, 2026
Dispute process: Refund of paid days if the 60%-by-day-60 resolution guarantee is missed
“If the AI misses 60% resolution by day 60, every paid day comes back.”
cosupport.ai · checked Sep 10, 2026
SLA terms: Guarantees a 60% ticket resolution rate by day 60, backed by a refund remedy
“If the AI misses 60% resolution by day 60, every paid day comes back.”
cosupport.ai · checked Sep 10, 2026
Evaluation coverage: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: Autonomous end-to-end resolution of repetitive tickets without human involvement
“it autonomously resolves repetitive customer inquiries end to end and prepares ready-to-send drafts on everything that needs a human.”
cosupport.ai · checked Sep 10, 2026
Human oversight: Human agents review and send AI-drafted responses for tickets needing judgment; only repetitive tickets are resolved without review
“Agent assist for the tickets that need human judgment: ready-to-send drafts, summaries, suggested resolutions, translations. Your agent reviews and sends.”
cosupport.ai · checked Sep 10, 2026
Goal complexity: not yet interpreted
“AI manages complex inquiries beyond expected capabilities.”
cosupport.ai · checked Aug 1, 2026
Action space: Autonomously resolves repetitive customer inquiries end-to-end and prepares draft replies for tickets that need a human
“it autonomously resolves repetitive customer inquiries end to end and prepares ready-to-send drafts on everything that needs a human.”
cosupport.ai · checked Sep 10, 2026
Operating environment: Runs inside the customer's existing helpdesk or as a standalone widget, across chat, email, and voice
“It runs inside your helpdesk or as a standalone widget, across chat, email, and voice, in 40+ languages.”
cosupport.ai · checked Sep 10, 2026
Initiative: no public information
cosupport.ai · checked Sep 10, 2026 · source did not state this

Safety

Safety evaluations: Patented (US11823031B1) architecture designed to prevent hallucinations: retrieves from the knowledge base and past tickets, validates the draft against those sources before replying
“CoSupport AI runs on a USPTO-patented generative architecture ( US11823031B1 ) built to prevent hallucinations and keep answers deterministic: the AI retrieves from your knowledge base and resolved tickets, validates the draft against those sources, and only then replies.”
cosupport.ai · checked Sep 10, 2026
Red teaming: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Safety policy: ISO 27001 certified, GDPR/CCPA compliant, dedicated per-client servers, no cross-client model training
“ISO 27001 CERTIFIED GDPR & CCPA COMPLIANT No cross-client training Dedicated server”
cosupport.ai · checked Sep 10, 2026
Usage restrictions: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Data handling: Dedicated server per client; tickets encrypted in transit and at rest; customer data is never used to train other clients' models
“CoSupport AI runs a dedicated server per client, encrypts every ticket in transit and at rest, and never trains anyone else's model on your data.”
cosupport.ai · checked Sep 10, 2026

Practicality

Pricing model: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
cosupport.ai · checked Aug 1, 2026
Price point: Three pricing models: $0.04 per AI response, $0.19 per resolved ticket, or a flat plan starting at $99 per 1,000 monthly tickets
“Three pricing models – $0.04 per AI response, $0.19 per resolved ticket, or a flat plan from $99 per 1,000 monthly tickets.”
cosupport.ai · checked Sep 10, 2026
Availability: GA; offered via a free 30-day pilot (1,000 AI responses included) with a 60%-resolution-by-day-60 guarantee or a refund of paid days
“Run a 30-day pilot on your real tickets: 1,000 AI responses included. If the AI misses 60% resolution by day 60, every paid day comes back.”
cosupport.ai · checked Sep 10, 2026
Deployment options: Single-tenant dedicated server per client rather than shared multi-tenant infrastructure
“CoSupport AI runs a dedicated server per client, encrypts every ticket in transit and at rest, and never trains anyone else's model on your data.”
cosupport.ai · checked Sep 10, 2026
Integrations: Integrates with helpdesks (Zendesk, Freshdesk, Zoho Desk, Shopify, HubSpot, Pylon, Salesforce) and knowledge sources (Notion, Confluence, Google Drive, Microsoft SharePoint/OneDrive, Pylon KB)
“Helpdesk Zendesk Freshdesk Zoho Desk Shopify Hubspot Pylon Salesforce Knowledge sources Notion Confluence Google Drive Microsoft SharePoint Microsoft OneDrive Pylon KB”
cosupport.ai · checked Sep 10, 2026
Supported regions: no public information
cosupport.ai · checked Sep 10, 2026 · source did not state this
Support model: not yet interpreted
“Collaboration with the CoSupport AI team has been an absolute game-changer for our customer support processes.”
cosupport.ai · checked Aug 1, 2026

Foundation models

Base models: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Model provider: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Model swappable: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Open weights: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
cosupport.ai · checked Sep 10, 2026 · source did not state this
Context window: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
cosupport.ai · checked Sep 10, 2026 · source did not state this
Tool use: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Multi-agent: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
API access: Exposes an agentic API that the platform uses to execute actions on tickets
“executes actions through the agentic API”
cosupport.ai · checked Sep 10, 2026
Open source: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Marketplace presence: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this

Impact

User base: not yet interpreted
“Trusted by 300+ Brands”
cosupport.ai · checked Aug 1, 2026
Deployment scale: not yet interpreted
“Trusted by 300+ Brands”
cosupport.ai · checked Aug 1, 2026
Target sectors: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
High-risk domains: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this
Documented incidents: no public information
cosupport.ai · checked Aug 1, 2026 · source did not state this