agent · ai-customer-support-agents
CoSupport AI
27 fields evidenced · 28 with no public information. Every value below links to the document it came from and the date we checked it.
Trust gap
How this is scoredRuntime governance
unscored
Are scope, spend, and authority enforced while the agent runs?
Audit trail
1/3
Is there a tamper-evident record of what it actually did?
Scored from 1 evidenced field(s): explainability. Automated score; capped at 2 pending review.
How this gap gets closed →Compliance
2/3
Are compliance obligations attached per engagement?
Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.
Outcome settlement
2/3
Does payment depend on a verified result?
Scored from 3 evidenced field(s): outcome_based_pricing, settlement_mechanism, dispute_process. Automated score; capped at 2 pending review.
Insurance & indemnity
unscored
Can the deployment be insured, and is the customer indemnified?
Assurance
- Insurance available
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Audit trail
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Tamper-evident log
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Explainability
- I've checked hundreds of conversations and haven't noticed a single mistake.
“I've checked hundreds of conversations and haven't noticed a single mistake.”
cosupport.ai · checked Aug 1, 2026 - Runtime governance
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Permission scopes
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Compliance certifications
- ISO 27001 certified, GDPR and CCPA compliant .
“ISO 27001 certified, GDPR and CCPA compliant .”
cosupport.ai · checked Aug 1, 2026 - Regulatory alignment
- ISO 27001 certified, GDPR and CCPA compliant .
“ISO 27001 certified, GDPR and CCPA compliant .”
cosupport.ai · checked Aug 1, 2026 - Outcome-based pricing
- Resolution-Based Pay only for solved tickets.
“Resolution-Based Pay only for solved tickets.”
cosupport.ai · checked Aug 1, 2026 - Settlement mechanism
- 60% AI resolution rate, or full refund.
“60% AI resolution rate, or full refund.”
cosupport.ai · checked Aug 1, 2026 - Dispute process
- 60% AI resolution rate, or full refund.
“60% AI resolution rate, or full refund.”
cosupport.ai · checked Aug 1, 2026 - SLA terms
- 60% AI resolution rate, or full refund.
“60% AI resolution rate, or full refund.”
cosupport.ai · checked Aug 1, 2026 - Evaluation coverage
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- Fully Automated Support Resolves customer queries autonomously.
“Fully Automated Support Resolves customer queries autonomously.”
cosupport.ai · checked Aug 1, 2026 - Human oversight
- AI for Customer Support With Proven Results Real performance metrics from companies using CoSupport AI to automate customer support: 6min Resolution Time ProjectFitter reduced the average resolution time from 2 hours to 6 minutes. 81% Resolution Rate Cocoatech automate 81% of support requests, dramatically reducing the team’s workload.
“AI for Customer Support With Proven Results Real performance metrics from companies using CoSupport AI to automate customer support: 6min Resolution Time ProjectFitter reduced the average resolution time from 2 hours to 6 minutes. 81% Resolution Rate Cocoatech automate 81% of support requests, dramatically reducing the team’s workload.”
cosupport.ai · checked Aug 1, 2026 - Goal complexity
- AI manages complex inquiries beyond expected capabilities.
“AI manages complex inquiries beyond expected capabilities.”
cosupport.ai · checked Aug 1, 2026 - Action space
- automating replies, assisting support agents, translating conversations, and turning customer interactions into insights.
“automating replies, assisting support agents, translating conversations, and turning customer interactions into insights.”
cosupport.ai · checked Aug 1, 2026 - Operating environment
- across chat, email, social, and helpdesk.
“across chat, email, social, and helpdesk.”
cosupport.ai · checked Aug 1, 2026 - Initiative
- AI handles real tickets.
“AI handles real tickets.”
cosupport.ai · checked Aug 1, 2026
Safety
- Safety evaluations
- Built on USPTO-approved AI architecture , CoSupport AI delivers faster, more accurate responses, remaining resistant to AI hallucinations.
“Built on USPTO-approved AI architecture , CoSupport AI delivers faster, more accurate responses, remaining resistant to AI hallucinations.”
cosupport.ai · checked Aug 1, 2026 - Red teaming
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Safety policy
- ISO 27001 certified, GDPR and CCPA compliant . Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.
“ISO 27001 certified, GDPR and CCPA compliant . Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.”
cosupport.ai · checked Aug 1, 2026 - Usage restrictions
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Model or system card
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Data handling
- Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.
“Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.”
cosupport.ai · checked Aug 1, 2026
Practicality
- Pricing model
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Price point
- Plans from $99/mo.
“Plans from $99/mo.”
cosupport.ai · checked Aug 1, 2026 - Availability
- No-cost 30-day pilot. Full refund if AI doesn't hit 60% by day 60.
“No-cost 30-day pilot. Full refund if AI doesn't hit 60% by day 60.”
cosupport.ai · checked Aug 1, 2026 - Deployment options
- Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.
“Dedicated servers, data anonymization, and robust encryption ensure your data is protected at all times.”
cosupport.ai · checked Aug 1, 2026 - Integrations
- Connect CoSupport AI with leading helpdesk platforms like Zendesk , Freshdesk , Zoho Desk , Intercom in minutes, or build custom integrations through API.
“Connect CoSupport AI with leading helpdesk platforms like Zendesk , Freshdesk , Zoho Desk , Intercom in minutes, or build custom integrations through API.”
cosupport.ai · checked Aug 1, 2026 - Supported regions
- ISO 27001 certified, GDPR and CCPA compliant .
“ISO 27001 certified, GDPR and CCPA compliant .”
cosupport.ai · checked Aug 1, 2026 - Support model
- Collaboration with the CoSupport AI team has been an absolute game-changer for our customer support processes.
“Collaboration with the CoSupport AI team has been an absolute game-changer for our customer support processes.”
cosupport.ai · checked Aug 1, 2026
Foundation models
- Base models
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Model provider
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Model swappable
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Open weights
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- Customize the AI’s tone, behavior, and conversation logic based on your preferences.
“Customize the AI’s tone, behavior, and conversation logic based on your preferences.”
cosupport.ai · checked Aug 1, 2026 - Context window
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- build custom integrations through API.
“build custom integrations through API.”
cosupport.ai · checked Aug 1, 2026 - Tool use
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Multi-agent
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- API access
- build custom integrations through API.
“build custom integrations through API.”
cosupport.ai · checked Aug 1, 2026 - Open source
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
Impact
- User base
- Trusted by 300+ Brands
“Trusted by 300+ Brands”
cosupport.ai · checked Aug 1, 2026 - Deployment scale
- Trusted by 300+ Brands
“Trusted by 300+ Brands”
cosupport.ai · checked Aug 1, 2026 - Target sectors
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- High-risk domains
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this
- Documented incidents
- no public informationcosupport.ai · checked Aug 1, 2026 · source did not state this