agent · customer service

Auralis AI

auralis.aievidence retrieved Aug 1, 2026view as JSON all customer service entries 55 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

21 fields evidenced · 34 with no public information. Every value below links to the document it came from and the date we checked it.

6 of those are quoted but not yet interpreted: we hold the source sentence and the date we read it, but nobody has written the answer to the question yet. Those rows show the quote and say so rather than repeating it back as an answer. Why these exist

3 of those are flagged for review: our own check found language in the cited source that may address the field. An editor has not adjudicated them yet.

5 of the evidenced values quote wording our own later capture of the same page no longer contains. Marked below, awaiting an editor.

Also appears in

AI agents and vendors that state SOC 2 AI agents and vendors that state GDPR compliance AI agents and vendors that state HIPAA compliance Self-hosted and on-premise AI agents

Trust gap

How this is scored

These scores are automated. A 1 or 2 counts how many fields this entry answers with a citation — not what those answers say. A 0 means every field for that dimension is recorded as undisclosed and none of the pages we captured mentions it. No one has scored this entry against the rubric yet.

Runtime governance

1/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 1 evidenced field(s): permission_scopes. Automated score; capped at 2 pending review.

Counts Permission scopes, each cited below.

Audit trail

1/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.

Counts Audit trail, each cited below.

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Counts Regulatory alignment and Compliance certifications, each cited below.

Outcome settlement

1/3 auto

Does payment depend on a verified result?

Scored from 1 evidenced field(s): outcome_based_pricing. Automated score; capped at 2 pending review.

Counts Outcome-based pricing, each cited below.

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Audit trail: not yet interpreted
“Auralis Audit Leadership sees everything, live. Track CSAT, sentiment trends, and team KPIs in one real-time dashboard.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 16, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
auralis.ai · checked Aug 1, 2026
Tamper-evident log: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Explainability: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Runtime governance: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Permission scopes: governed, permissioned hub for all SOPs, runbooks, and manuals
“Knowledge Center One source of truth, always current. A governed, permissioned hub for all SOPs, runbooks, and manuals — no more document silos.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 16, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
auralis.ai · checked Aug 1, 2026
Compliance certifications: ISO, SOC2, GDPR, HIPAA-ready
“Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).”
auralis.ai · checked Aug 1, 2026
Regulatory alignment: GDPR
“Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).”
auralis.ai · checked Aug 1, 2026
Outcome-based pricing: not yet interpreted
“An outcome, not a license We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026
Settlement mechanism: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
SLA terms: not yet interpreted
“We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026
Evaluation coverage: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Human oversight: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Goal complexity: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Action space: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Operating environment: chat, voice, email, and tickets
“Advanced AI Agents for Support Teams | Auralis AI Speak to an AI Expert Enterprise AI agents that resolve across chat, voice, email, and tickets.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 16, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
auralis.ai · checked Aug 1, 2026
Initiative: not yet interpreted
“Auralis Autopilot Tickets resolved before a human is needed — instant, hyper-accurate AI resolution for end customers, 24/7.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 16, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
auralis.ai · checked Aug 1, 2026

Safety

Safety evaluations: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Safety policy: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Usage restrictions: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Model or system card: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Data handling: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this

Practicality

Pricing model: An outcome, not a license
“An outcome, not a license We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026
Price point: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Availability: Free 30-Day Pilot
“Free 30-Day Pilot · On Your Data and Tickets”
auralis.ai · checked Aug 1, 2026
Deployment options: cloud, private, or on-premise
“LLM Agnostic. Deploy Anywhere Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.”
auralis.ai · checked Aug 1, 2026
Integrations: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
auralis.ai · checked Aug 1, 2026
Supported regions: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Support model: Managed by experts, 24/7
“Managed by experts, 24/7 Our team configures, monitors, and improves your AI support team so yours doesn’t have to.”
auralis.ai · checked Aug 1, 2026

Foundation models

Base models: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Model provider: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Model swappable: not yet interpreted
“LLM Agnostic. Deploy Anywhere Seamlessly orchestrate public and open-source LLMs, or bring your own”
auralis.ai · checked Aug 1, 2026
Open weights: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
Fine-tuning: We design, train, and optimize AI on your data and workflows.
“Tailored. Not Templated Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows.”
auralis.ai · checked Aug 1, 2026
Context window: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: API
“Auralis connects directly to your CRMs, helpdesks, and support channels — and any platform with an API.”
auralis.ai · checked Aug 1, 2026
Tool use: AI-drafted replies, macro suggestions, and instant CRM sync
“Auralis Assist Your CX team at its best. AI-drafted replies, macro suggestions, and instant CRM sync, built in.”
Not in our latest capture. This quote was on the page when we filed it. We captured the same page again on Sep 16, 2026 and it was not there. The value above has not been re-checked by an editor yet. How we re-check citations
auralis.ai · checked Aug 1, 2026
Multi-agent: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this
API access: any platform with an API
“Auralis connects directly to your CRMs, helpdesks, and support channels — and any platform with an API.”
auralis.ai · checked Aug 1, 2026
Open source: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
auralis.ai · checked Aug 1, 2026
Marketplace presence: no public information
Flagged for review — the source below contains language that may address this field. Not yet checked by an editor. How we check absences
auralis.ai · checked Aug 1, 2026

Impact

User base: 3M+
“TouchPoint Software is a comprehensive people and operations management platform serving 3M+ users.”
auralis.ai · checked Aug 1, 2026
Deployment scale: not yet interpreted
“Trusted by governments and companies alike”
auralis.ai · checked Aug 1, 2026
Target sectors: Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities Retail and Ecommerce Consumer Devices Retail Tech & POS Providers Managed Print & Office Technology
“Industries We Serve Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business. Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities Retail and Ecommerce Consumer Devices Retail Tech & POS Providers Managed Print & Office Technology”
auralis.ai · checked Aug 1, 2026
High-risk domains: Banking, Fintech & Insurance Healthcare and Medical
“Industries We Serve Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business. Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities”
auralis.ai · checked Aug 1, 2026
Documented incidents: no public information
auralis.ai · checked Aug 1, 2026 · source did not state this