agent · Customer Service
Auralis AI
21 fields evidenced · 34 with no public information. Every value below links to the document it came from and the date we checked it.
Trust gap
How this is scoredRuntime governance
1/3
Are scope, spend, and authority enforced while the agent runs?
Scored from 1 evidenced field(s): permission_scopes. Automated score; capped at 2 pending review.
How this gap gets closed →Audit trail
1/3
Is there a tamper-evident record of what it actually did?
Scored from 1 evidenced field(s): audit_trail. Automated score; capped at 2 pending review.
How this gap gets closed →Compliance
2/3
Are compliance obligations attached per engagement?
Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.
Outcome settlement
1/3
Does payment depend on a verified result?
Scored from 1 evidenced field(s): outcome_based_pricing. Automated score; capped at 2 pending review.
How this gap gets closed →Insurance & indemnity
unscored
Can the deployment be insured, and is the customer indemnified?
Assurance
- Insurance available
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Insurance carriers
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Coverage limits
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Indemnification
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Liability cap
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Audit trail
- Auralis Audit Leadership sees everything, live. Track CSAT, sentiment trends, and team KPIs in one real-time dashboard.
“Auralis Audit Leadership sees everything, live. Track CSAT, sentiment trends, and team KPIs in one real-time dashboard.”
auralis.ai · checked Aug 1, 2026 - Tamper-evident log
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Explainability
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Runtime governance
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Permission scopes
- governed, permissioned hub for all SOPs, runbooks, and manuals
“Knowledge Center One source of truth, always current. A governed, permissioned hub for all SOPs, runbooks, and manuals — no more document silos.”
auralis.ai · checked Aug 1, 2026 - Compliance certifications
- ISO, SOC2, GDPR, HIPAA-ready
“Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).”
auralis.ai · checked Aug 1, 2026 - Regulatory alignment
- GDPR
“Certified to industry-leading security and privacy standards (ISO, SOC2, GDPR, HIPAA-ready).”
auralis.ai · checked Aug 1, 2026 - Outcome-based pricing
- An outcome, not a license We own resolution rates, response times, and quality — measured against your KPIs, not ours.
“An outcome, not a license We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026 - Settlement mechanism
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Dispute process
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- SLA terms
- We own resolution rates, response times, and quality — measured against your KPIs, not ours.
“We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026 - Evaluation coverage
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
Agency
- Autonomy level
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Human oversight
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Goal complexity
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Action space
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Operating environment
- chat, voice, email, and tickets
“Advanced AI Agents for Support Teams | Auralis AI Speak to an AI Expert Enterprise AI agents that resolve across chat, voice, email, and tickets.”
auralis.ai · checked Aug 1, 2026 - Initiative
- Auralis Autopilot Tickets resolved before a human is needed — instant, hyper-accurate AI resolution for end customers, 24/7.
“Auralis Autopilot Tickets resolved before a human is needed — instant, hyper-accurate AI resolution for end customers, 24/7.”
auralis.ai · checked Aug 1, 2026
Safety
- Safety evaluations
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Red teaming
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Safety policy
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Usage restrictions
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Model or system card
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Incident reporting
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Third-party evaluations
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Data handling
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
Practicality
- Pricing model
- An outcome, not a license
“An outcome, not a license We own resolution rates, response times, and quality — measured against your KPIs, not ours.”
auralis.ai · checked Aug 1, 2026 - Price point
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Availability
- Free 30-Day Pilot
“Free 30-Day Pilot · On Your Data and Tickets”
auralis.ai · checked Aug 1, 2026 - Deployment options
- cloud, private, or on-premise
“LLM Agnostic. Deploy Anywhere Seamlessly orchestrate public and open-source LLMs, or bring your own, and deploy them anywhere: cloud, private, or on-premise, with full flexibility to match your infrastructure and compliance needs.”
auralis.ai · checked Aug 1, 2026 - Integrations
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Supported regions
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Support model
- Managed by experts, 24/7
“Managed by experts, 24/7 Our team configures, monitors, and improves your AI support team so yours doesn’t have to.”
auralis.ai · checked Aug 1, 2026
Foundation models
- Base models
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Model provider
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Model swappable
- LLM Agnostic. Deploy Anywhere Seamlessly orchestrate public and open-source LLMs, or bring your own
“LLM Agnostic. Deploy Anywhere Seamlessly orchestrate public and open-source LLMs, or bring your own”
auralis.ai · checked Aug 1, 2026 - Open weights
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Fine-tuning
- We design, train, and optimize AI on your data and workflows.
“Tailored. Not Templated Our solutions are shaped around you. We design, train, and optimize AI on your data and workflows.”
auralis.ai · checked Aug 1, 2026 - Context window
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
Ecosystem
- Protocols supported
- API
“Auralis connects directly to your CRMs, helpdesks, and support channels — and any platform with an API.”
auralis.ai · checked Aug 1, 2026 - Tool use
- AI-drafted replies, macro suggestions, and instant CRM sync
“Auralis Assist Your CX team at its best. AI-drafted replies, macro suggestions, and instant CRM sync, built in.”
auralis.ai · checked Aug 1, 2026 - Multi-agent
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- API access
- any platform with an API
“Auralis connects directly to your CRMs, helpdesks, and support channels — and any platform with an API.”
auralis.ai · checked Aug 1, 2026 - Open source
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
- Marketplace presence
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this
Impact
- User base
- 3M+
“TouchPoint Software is a comprehensive people and operations management platform serving 3M+ users.”
auralis.ai · checked Aug 1, 2026 - Deployment scale
- Trusted by governments and companies alike
“Trusted by governments and companies alike”
auralis.ai · checked Aug 1, 2026 - Target sectors
- Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities Retail and Ecommerce Consumer Devices Retail Tech & POS Providers Managed Print & Office Technology
“Industries We Serve Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business. Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities Retail and Ecommerce Consumer Devices Retail Tech & POS Providers Managed Print & Office Technology”
auralis.ai · checked Aug 1, 2026 - High-risk domains
- Banking, Fintech & Insurance Healthcare and Medical
“Industries We Serve Auralis is more than a text-based chatbot. Our AI Agents act as intelligent assistants that integrate into your operations and continuously improve as they learn from your business. Banking, Fintech & Insurance Software and SaaS Logistics and Supply Chain Healthcare and Medical Government and Utilities”
auralis.ai · checked Aug 1, 2026 - Documented incidents
- no public informationauralis.ai · checked Aug 1, 2026 · source did not state this