agent · ai-customer-support-agents

Assembled

assembled.comupdated Aug 1, 2026view as JSON all ai-customer-support-agents entries 44 alternatives

Indexed12 or more fields evidenced; not yet scored by a human against the rubric

21 fields evidenced · 34 with no public information. Every value below links to the document it came from and the date we checked it.

Trust gap

How this is scored

These scores are automated. They measure how many fields this entry answers with a citation — not what those answers say. No one has scored this entry against the rubric yet.

Runtime governance

2/3 auto

Are scope, spend, and authority enforced while the agent runs?

Scored from 2 evidenced field(s): runtime_governance, permission_scopes. Automated score; capped at 2 pending review.

Audit trail

2/3 auto

Is there a tamper-evident record of what it actually did?

Scored from 2 evidenced field(s): audit_trail, explainability. Automated score; capped at 2 pending review.

Compliance

2/3 auto

Are compliance obligations attached per engagement?

Scored from 2 evidenced field(s): compliance_certs, regulatory_alignment. Automated score; capped at 2 pending review.

Outcome settlement

unscored

Does payment depend on a verified result?

Insurance & indemnity

unscored

Can the deployment be insured, and is the customer indemnified?

Assurance

Insurance available: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Insurance carriers: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Coverage limits: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Indemnification: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Liability cap: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Audit trail: Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies. Set granular permissions, follow company policies, control access, and stay audit-ready.
“Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies. Set granular permissions, follow company policies, control access, and stay audit-ready.”
assembled.com · checked Aug 1, 2026
Tamper-evident log: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Explainability: Make smarter, faster decisions with full visibility into every interaction and outcome – past, present, or future.
“Make smarter, faster decisions with full visibility into every interaction and outcome – past, present, or future.”
assembled.com · checked Aug 1, 2026
Runtime governance: Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.
“Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.”
assembled.com · checked Aug 1, 2026
Permission scopes: Set granular permissions, follow company policies, control access, and stay audit-ready.
“Set granular permissions, follow company policies, control access, and stay audit-ready.”
assembled.com · checked Aug 1, 2026
Compliance certifications: Assembled is SOC 2, GDPR, and HIPAA compliant
“Assembled is SOC 2, GDPR, and HIPAA compliant”
assembled.com · checked Aug 1, 2026
Regulatory alignment: Assembled is SOC 2, GDPR, and HIPAA compliant
“Assembled is SOC 2, GDPR, and HIPAA compliant”
assembled.com · checked Aug 1, 2026
Outcome-based pricing: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Settlement mechanism: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Dispute process: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
SLA terms: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Evaluation coverage: no public information
assembled.com · checked Aug 1, 2026 · source did not state this

Agency

Autonomy level: no public information
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Human oversight: Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.
“Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.”
assembled.com · checked Aug 1, 2026
Goal complexity: Automate end-to-end support interactions with AI agents for every channel
“Automate end-to-end support interactions with AI agents for every channel”
assembled.com · checked Aug 1, 2026
Action space: AI Agents Chat, email, SMS, and voice agents to handle customer resolutions end to end.
“AI Agents Chat, email, SMS, and voice agents to handle customer resolutions end to end.”
assembled.com · checked Aug 1, 2026
Operating environment: AI Agents Chat, email, SMS, and voice agents to handle customer resolutions end to end.
“AI Agents Chat, email, SMS, and voice agents to handle customer resolutions end to end.”
assembled.com · checked Aug 1, 2026
Initiative: no public information
assembled.com · checked Aug 1, 2026 · source did not state this

Safety

Safety evaluations: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Red teaming: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Safety policy: Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.
“Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.”
assembled.com · checked Aug 1, 2026
Usage restrictions: Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.
“Strict guardrails Built-in guardrails and protections ensure every interaction stays aligned to your company policies.”
assembled.com · checked Aug 1, 2026
Model or system card: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Incident reporting: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Third-party evaluations: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Data handling: Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure.
“Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure.”
assembled.com · checked Aug 1, 2026

Practicality

Pricing model: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Price point: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Availability: Book a demo
“Book a demo”
assembled.com · checked Aug 1, 2026
Deployment options: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Integrations: Your entire tech stack. Fully integrated. Explore all integrations
“Your entire tech stack. Fully integrated. Explore all integrations”
assembled.com · checked Aug 1, 2026
Supported regions: 15 global offices
“15 global offices”
assembled.com · checked Aug 1, 2026
Support model: Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.
“Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.”
assembled.com · checked Aug 1, 2026

Foundation models

Base models: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Model provider: no public information
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Model swappable: no public information
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Open weights: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Fine-tuning: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Context window: no public information
assembled.com · checked Aug 1, 2026 · source did not state this

Ecosystem

Protocols supported: no public information
assembled.com · checked Aug 1, 2026 · source did not state this
Tool use: no public information
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Multi-agent: no public information
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API access: no public information
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Open source: no public information
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Marketplace presence: no public information
assembled.com · checked Aug 1, 2026 · source did not state this

Impact

User base: Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.
“Our team is right there with you, guiding hundreds of support orgs through AI transformation and workforce optimization.”
assembled.com · checked Aug 1, 2026
Deployment scale: 15 global offices
“15 global offices”
assembled.com · checked Aug 1, 2026
Target sectors: Most support teams manage their in-house agents, BPO vendors, and AI on separate tools.
“Most support teams manage their in-house agents, BPO vendors, and AI on separate tools.”
assembled.com · checked Aug 1, 2026
High-risk domains: Assembled is SOC 2, GDPR, and HIPAA compliant
“Assembled is SOC 2, GDPR, and HIPAA compliant”
assembled.com · checked Aug 1, 2026
Documented incidents: no public information
assembled.com · checked Aug 1, 2026 · source did not state this